Shipping policy

Shipping & Delivery Policy
Last updated: March 20th, 2026

At Drinks Delivery Group (“we”, “us”, “our”), we aim to provide fast, reliable delivery both locally and nationwide. This policy explains how shipping and delivery work when you place an order with us.

1. Delivery Options & Costs

We offer both local same-day delivery and nationwide courier delivery.

Free Delivery Thresholds:

  • 🚚 Local same-day delivery: Free on orders over £50

  • 📦 Nationwide delivery: Free on orders over £75

Orders below £75:

  • Standard Shipping: £3.99

  • Express Shipping: £6.99

2. Same-Day Local Delivery

  • Available within 8 miles of Crawley

  • Orders placed before the daily cut-off will be delivered the same day

  • Our driver will wait up to 10 minutes at the delivery address

If you are unavailable:

  • Delivery may be rescheduled (fees may apply)

3. Nationwide Delivery

  • Orders outside our local delivery zone are shipped via trusted courier partners

  • Delivery timeframes depend on the selected shipping method

  • Tracking details will be provided where available

If you are not available:

  • The courier may leave a card or contact you directly

  • Redelivery or collection will be arranged according to the courier’s process

4. Missed Deliveries

Local Deliveries:

  • First missed delivery: free rescheduling

  • Further missed attempts: £5 fee per attempt

Nationwide Deliveries:

  • Missed deliveries are handled by the courier

  • Any redelivery, storage, or return fees may be passed on where applicable

5. Processing Times

  • Most orders are processed and dispatched same day

  • During busy periods, dispatch and delivery times may be extended

  • We will aim to keep you informed of any delays

6. Age-Restricted Deliveries

Certain products (including alcohol and vapes) require the recipient to be 18 or over.

  • We operate a Challenge 25 policy

  • Valid ID may be required upon delivery

  • Orders will be refused if age verification cannot be completed

7. Delivery Liability

  • We may take photographic proof of delivery for all orders

  • If a safe place is nominated, delivery is made at your own risk

  • Once delivery has been completed (including safe place delivery), responsibility for the order passes to the customer

We are not liable for loss, damage, or theft after delivery has been completed in accordance with your instructions.

8. Delays

We are not responsible for delays caused by factors outside our control, including:

  • Traffic

  • Weather conditions

  • Courier issues

If we are more than 1 hour late for a booked local delivery slot, we will issue a £10 credit for future purchases.

9. Contact Us

If you have any questions about delivery or shipping, please contact us:

Email: info@theddg.co.uk
Address: Horley, RH6 9HL, United Kingdom